Frequently Asked Questions

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The labor rate is $100 per hour. There is no service call fee unless you live more than 30 miles from Hattiesburg, MS.

Your quote will be a flat rate on a repair; it will be honored even if it takes longer than anticipated. Your quote is based on "The 12th Edition of the Service Management Guide," which can be found at www.rvda.org 

If your quote takes an hour to replace a furnace, for example, but upon arrival, the manufacturer placed the furnace in a hard-to-access location, making removal and installation more challenging than anticipated, you will not be billed for the additional time.

In the event that the job necessitates an additional technician to ensure safety and efficiency, such as when replacing an awning or an AC unit, an extra $50 per hour charge per assistant will be applied. This is to ensure the job is done right and in a timely manner.

There is no charge for travel distances less than 30 miles.

After 30 miles, there is a $.65 per mile charge to recoup a portion of the cost of gas. 

To see how this works, let's say you called with a water heater leak that created a flood inside your RV. You are 40 miles away.  Based on our conversation, we decided it is best to replace the water heater, and it would take one tech 2 hours, including all the appropriate propane leak tests, water leak tests, and proper operation testing required after replacement.  In this example, we would quote you a flat rate of $206.50 for the service charge and labor (2 hours @ $100 (plus 10 miles @ $.65 per mile, which is $6.50) = $206.50). 

NOTE: This estimate description is for labor only - and excludes the cost of a new water heater!

Rest assured, if the water heater replacement and testing take longer than the estimated 2 hours, there will be no extra charge for my overtime. This is part of our commitment to providing a hassle-free service experience.

If I discover additional damage during the replacement that was not previously known, we will provide a separate quote for this work. However, there would be no extra travel charges, as I am already on site.

The initial quote is usually just the explanation of the service charge and whether it applies to you or not, as well as the labor rate, how much, if parts are needed, and what you can expect to pay for the technician to come out. After the diagnosis, if parts are required, you will be notified of all costs to include parts before final repairs are made so that you don't have any surprises on the bill. 

Once I diagnose and find the problem, if it requires a part replacement or a complete unit replacement, that will be extra and added to the labor and service charge quote.

I will do everything I can to fix the problem before replacing the whole unit because no one, myself included, wants to pay to replace an entire unit. 

A few things will be prominent and require a new unit: the refrigerator and the AC. If there is a yellow powder / liquid residue at the bottom of the flu tube for the fridge on an evaporation-type unit, then it has sprung a coolant leak, and there isn't anything I can do to repair it. If on an AC, everything else tests normal, but the evaporator coils don't cool off, then it has lost coolant and would need to be replaced. The refrigerators and AC units in RVs are considered closed systems regarding the coolant, so it can't be repaired if it starts leaking. 

Any appliance receiving an annual service will be checked for correct operation with the client watching before beginning the service. If it is found to be broken and you would like it fixed, you will be charged the flat rate to correct the problem first. Then, the annual service can be completed and charged. This ensures that the tech is not blamed for "breaking" the item receiving the yearly service. If it is getting an annual service it should already be operational and just getting cleaned up and/or parts swapped out.

Some issues can be intermittent and challenging to diagnose if they don't present themselves with the technician there. As an RV owner, I completely understand your frustration with issues like this. I would do the right thing: come back to your RV and figure out why the last diagnosis and repair didn't work. If any additional parts are needed, though, there would be a charge for the parts. 

If it has been more than 30 days since the repair, it will be considered a new issue, and all labor and service charges will apply.

Since it is not my product and I am simply a reseller and installer of their products, I will let you go to their site to get the best reason you should have one installed. https://www.arprv.com/products.php