Frequently Asked Questions

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The labor rate is $100 per hour. There is not a service call fee unless you live more than 30 miles away from Collinsville.

Your quote will be a flat rate on a repair, that quote will be honored even if it takes longer than anticipated. Your quote is based off of "The 12th Edition of the Service Management Guide" which can be found at www.rvda.org 

If your quote takes an hour to replace a furnace for example, but upon arrival the manufacturer placed the furnace in a hard to access location making removal and installation more challenging than anticipated, you will not be billed for the additional time.

If an additional technician is required to do the job safely (for example, replacing an awning or replacing an AC unit), there will be an additional $50 per hour charge per assistant.

There is no charge for travel distance less than 30 miles.

After 30 miles, there is a $.65 per mile charge to recoup a portion of the cost of gas. 

To see how this works, let's say you called with a water heater leak that created a flood inside your RV. You are 40 miles away.  Based off our conversation we decide it is best to replace the water heater, and it would take 1 tech 2 hours, including all the appropriate propane leak tests, water leak tests, and proper operation testing required after replacement.  In this example we would quote you a flat rate of $205 for the service charge and labor (2 hours @ $100 (plus 10 miles @ $.65 per mile which is $6.50) = $206.50). 

NOTE: This estimate description is for labor only - excludes the cost of a new water heater!

If it takes me longer than the 2 hours to complete the replacement and testing, there is no additional charge to you for my overtime.

If during the replacement I find the flooding caused additional damage that wasn't previously known, we would quote this separately outside the quote for the water heater replacement.  There would be no additional travel charges for the additional work, as I am already there.

The initial quote is usually just the explanation of what the service charge is and whether it applies to you or not as well as the labor rate and how mush you can expect to pay for the technician to come out. After the diagnosis if parts are needed you will be notified of all costs to include parts before final repairs are made so that you don't have any surprises on the bill. 

Once I diagnose and find the problem if it requires a part replacement or a complete unit replacement that will be extra and added on to the quote for the labor and service charge.

I will do everything I can to fix the problem first before jumping to replacing the whole unit because no one really wants to pay to replace an entire unit myself included. 

There are a couple things that are going to be obvious and will require a new unit and those are the refrigerator and the AC unit. If there is a yellow powder / liquid residue at the bottom of the flu tube for the refrigerator on an evaporation type unit then it has sprung a coolant leak and there isn't anything that I can do to repair it. If on an AC if everything else tests normal but the evaporator coils don't cool off then it has lost coolant and would need to be replaced. The refrigerator and AC units in RV's are considered closed systems with regard to the coolant so if it started leaking then it can't be repaired. 

Any appliance that is receiving an annual service will be checked for correct operation first with the client watching before beginning the service. If it is found to be broken and you would like it fixed you would be charged the flat rate to fix the problem first. Then the annual service can be completed and charged. This is to ensure that the tech does not get blamed for "breaking" the item receiving the annual service. If it is getting an annual service it should already be operational and just getting cleaned up and/or parts swapped out.

Some issues can be intermittent and tough to diagnose if the issue doesn't present itself with the technician there. Being an RV owner as well, I completely understand your frustration with issues like this. I would do the right thing which is to come back to your RV and figure out why the last diagnosis and repair didn't work. If any additional parts are needed there would be a charge for the parts though. 

If it has been more than 30 days since the repair then it would be considered a new issue and all labor charges and service charges would apply.

Since it is not my product and I am simply a reseller and installer of their products I will let you go to their site for you to get the best reason that you should have one of these installed. https://www.arprv.com/products.php